Book Review–System Error: Where Big Tech Went Wrong and How We Can Reboot

System Error: Where Big Tech Went Wrong and How We Can Reboot is what you get when a top philosopher, a top political scientist, and a top computer scientist get together to think deeply about technology and society and write a book.  It’s not a book for just one group. It’s not a dry textbook or academic paper but a clearly written explanation of the issues. It’s a book for everyone.

The book talks a lot about both artificial intelligence and social computing which are more connected to each other than may be obvious at times. The social and political impacts of these topics and others are covered in a clear and understandable way without hyperbola, scaremongering, or blatant cheerleading. This is one more thing that makes it stand out from many other books on these topics.

Yes, there are parts that are scary. Yes, there are parts that are optimistic. All in all though it is as fair and open minded a book as one can get. The book askes questions that have to be asked. There is enough data and sets of facts to give one a lot to think about. In fact, I found several times that I had to put the book down to think about what I had read. It’s that sort of book.

Were I teaching Advanced Placement Computer Science today, especially Principles but also APCS A, I would assign reading from it and have class discussions. If I could not get a class set I would at least have some copies in the library put on reserve. But I’d really like my students to read it all.

This is a book that should be on some required reading lists. Computer scientists really do need to think about the “should we do this” question as much as the “can we do this” question. This is the book to start thinking that way. But policymakers need this books as well. So do business people. So give it to the polysci and business majors you know.  A lot of social scientists should read it as well – sociology, psychology, social work. Probably more. It will help one understand what people are dealing with in today’s world.

Technology is impacting society, and our democracy, in many ways. Some are obvious and some are not. If we want to have a civil society we need to think deeply about the impact of technology on individuals and organizations This book is a great way to start.